Contact our support team via the Live Chat option on this page. The team will send you a new password via Live Chat during the LIVE event hours (07:30 to 16:30 on Dec 4-6) or email you a new password if you are submitting your request outside of these hours. Once you are logged in you can go to “My Profile” then “Password” to create your own password.

Click on Program either in the menu bar or the Dashboard of the Web App.

On the Dashboard click on “Live Sessions” and then click on the session title you would like to attend. When you click on the session title, Zoom will open in a new window and you have to click on the button to launch Zoom. Zoom may prompt you to enter your email address and name if you are not logged into Zoom already.

On the Dashboard click on “Live Sessions” and then click on the session title you would like to attend. When you click on the session title, Zoom will open in a new window and you have to click on the button to launch Zoom. Zoom may prompt you to enter your email address and name if you are not logged into Zoom already.

You can submit questions in the Q&A box. When you click on the "Q&A" symbol of the Zoom toolbar, a window will appear where you can type and submit your question. Your questions will only be visible to the moderator, speaker and yourself. You can’t see other attendees' questions. You can submit questions with your Zoom name displayed or anonymously.

You can submit questions in the chat box. When you click on the "Chat" option of the Zoom toolbar, a window will appear where you can type and submit your question. For smaller workshops, the presenter may also offer participants the option to turn on their cameras and mics.

No, you can only submit questions to the speaker in the Q&A box. If you wish to connect with another participant, please visit the "Attendees" section of the Web App.

• When one of our staff is online, you will be able to simply start chatting with the person online and ask your question. Live chat team will be online December 4-6 from 7:30am to 4:30pm.
• When our staff is not online, you will see a form (name, email and message) to submit your question. We will get back to you as soon as possible by email.

No, you do not need to check-in separately in the Web App. We will automatically keep track of your attendance, as you need to be logged in the Web App to attend any virtual session. You only need to make sure that you evaluate each session you attended in order to receive all credits.

IMPORTANT: You must download your certificate for live attendance by December 9, 2023 at 23:59 EST.

You will be able to download your certificate after having submitted your presenter evaluations as well as the global evaluation form. Make sure you have evaluated all sessions that you have attended live, BEFORE submitting the global evaluation form, as the certificate will be pre-populated with your earned credit hours based on the speaker evaluation. You may use this certificate to report your CPD credits as well as for RAMQ reimbursement.

The asynchronous on-demand learning will start on December 11, 2023 and close on March 11, 2024. If you chose to watch additional presentations during this time period, you must download a separate certificate for Mainpro+ Self-learning credits when you complete your learning.

CFPC Mainpro+ Group Learning
>> Live Sessions that only allow attendance at ONE workshop per timeslot
This Group Learning program meets the certification criteria of the College of Family Physicians of Canada and has been certified by the Office of Continuing Professional Development, Faculty of Medicine and Health Sciences, McGill University for up to 21 Mainpro+ credits/hours.

If you participate in the self-learning Course as well, you can earn another 42 Mainpro+ credits/hours for a total of 63 Mainpro+ credits/hours. We will share more details about this when the self-learning Course launches on December 11, 2023.

On your Dashboard or in the Menu bar go to "Evaluation". Then click on “Evaluation for Presenters” to find the sessions you wish to evaluate and reply to all questions. You have to evaluate all sessions you have attended in order to have the credits reported properly on your certificate.

At the end of the last day of the Course, please go back to "Evaluation" and this time click on “Global Course Evaluation”. Please do NOT complete this evaluation before you have evaluated all the presenters for all the sessions you have attended. You have to complete the form by December 9, 2023. Once you complete the global evaluation form you will be able to download your certificate in PDF format.

Go to the "Attendees" icon on your Dashboard and search for the name of the person you would like to contact. Then click on the “Details” button next to their name. If the person agreed to be contacted by other participants, you will see a button “Contact by Email”. When you click on this button you will be able to send a message to the person. You will not see the person’s email address but the message will be sent to their email as well as to their inbox in the Web App.

On your Dashboard click on “My Profile” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees can message you.

On your Dashboard click on “My Profile” then go to “Privacy” and you will be able to choose if you appear in the delegate list and if other attendees can message you.

Please contact Lurissa at registrar@cbt.ca or 877-466-8228.

On your Dashboard, go to "My Profile” then go to "Profile“ to update your affiliation etc.

On the dashboard, go to the "Faculty" icon and search for the name of the speaker you would like to learn more about. Then click on the “Details” button next to the name. If the speaker provided the information you will find their photo, short bio and affiliation and a list of their presentations.

Select "View Program" on the dashboard, choose the session and then click on the button "More Info". This brings you to the individual presentation page where you will see “Add Personal Notes” in red font in the top right corner. If you click on it you can write down notes. Don’t forget to save your notes. On your Dashboard or the menu bar of the Web App you can go to “My Notes”. Here you will see all your notes and you can email them to yourself. Simply click on “Send me my Lecture notes by email”.

Please chat with our support team on this page. If nobody is online at the moment you try to reach us, please send a message and we’ll get back to you as soon as possible. Please note that it will be hard to reach us by telephone, therefore please address all your questions in the live chat box on this page.

The on-demand Course opens on December 11, 2023 and closes on March 11, 2024. You’ll be able to watch the recordings and submit questions any time during this period. Credits must be claimed in the year in which you finish learning and download your certificate. We will send a launch email on December 11 to explain how the self-learning Course works.